Nespresso AutoReplenish is an automatic reorder service plan offered by Nespresso USA, Inc. (“Nespresso USA,” “our,” “we,” “us”). These Nespresso AutoReplenish Terms and Conditions (“Nespresso AutoReplenish Terms”) apply to any Nespresso AutoReplenish you place on the Nespresso USA website (“Site”), the Nespresso USA app (“App”), through Nespresso USA’s Customer Service Center, or at Nespresso USA’s retail boutique locations. In addition, these Nespresso AutoReplenish Terms complement and incorporate by reference the Nespresso USA Terms of Use and Conditions of Sale. To the extent there are conflicts between these Nespresso AutoReplenish Terms and the Terms of Use or Conditions of Sale, these Nespresso AutoReplenish Terms will control with respect to Nespresso AutoReplenish orders. By placing an Nespresso AutoReplenish order, you acknowledge that you have read, understood, and accepted these Nespresso AutoReplenish Terms. By placing an Nespresso AutoReplenish order, you also accept and agree to be bound by our Terms of Use and Conditions of Sale, and acknowledge our Privacy Policy. Nespresso USA invites you to read them carefully before placing an Nespresso AutoReplenish order. Nespresso USA reserves the right to disqualify you from participating in Nespresso AutoReplenish if you violate our Nespresso AutoReplenish Terms, Terms of Use, Conditions of Sale, or other applicable terms.

DISPUTES ARISING OUT OF OR RELATING TO THESE Nespresso AUTOREPLENISH TERMS ARE SUBJECT TO THE MANDATORY ARBITRATION PROVISION IN SECTION 12 BELOW AND SECTION 17 OF THE TERMS OF USE.

You must register for an account and agree to the Account Terms & Conditions to setup an Nespresso AutoReplenish order. All order processing is subject to product availability. For more information and limitations, see the Nespresso AutoReplenish FAQs. Please be aware that your Nespresso AutoReplenish order will automatically be renewed at the frequency you select unless you modify or cancel a shipment or cancel your participation in Nespresso AutoReplenish in accordance with Sections 7 and 8 below.
When you setup your Nespresso AutoReplenish order, you will be asked to provide your credit card details or other accepted payment method. All charges for shipments will be billed to your selected payment method on the day of shipment. If you have any existing account credit in your registered account, such credit will be applied first before charging any remaining balance to your selected payment method. If your selected payment method cannot be charged, Nespresso will place your shipment on hold and send you a notification that the payment could not be executed. Your shipment will be executed upon receipt of your payment.
You will be notified five days in advance of each shipment by email. The notification is meant to remind you about the date of shipment, the details of your product basket, the total price of your shipment, and whether any product is out of stock. You may cancel or modify the shipment up to one day before the order ships. You will be charged for the items in your shipment at the current price as of the date you are notified (prices are subject to change). Applicable taxes and charges, such as shipping charges, may apply. There is no charge for creating, modifying, or cancelling your Nespresso AutoReplenish order. You may see a temporary pending charge of $1 on your credit card to validate the recurring payment.
We may, from time to time, offer certain benefits or promotions in connection with the Nespresso AutoReplenish program. Such benefits and promotions are subject to applicable terms as provided in the Nespresso AutoReplenish FAQs or as otherwise provided in the applicable promotional offer.
Nespresso AutoReplenish shipments are subject to the delivery policies in Sections 6, 7, and 8 of the Conditions of Sale. You will select your delivery address and preferred shipping method from the available options while setting up your Nespresso AutoReplenish order. Each shipment will be delivered to the delivery address you specify when setting up your Nespresso AutoReplenish order and as set out in your notification email. Shipping charges for each shipment will be at the rates specified in the Shipping Costs and Return Policy. Your Nespresso AutoReplenish order will be eligible for free shipping under the same conditions as for individual, non-recurring orders. If a product you select in your initial Nespresso AutoReplenish selection is not available, and therefore brings your shipment under the applicable threshold for free shipping, then you will incur a shipping charge as shown in your pre-shipment notification.
Returns of Nespresso AutoReplenish shipments are subject to the returns policy in Section 9 of the Conditions of Sale.
You may modify or cancel any Nespresso AutoReplenish shipment up to one day before the order ships by visiting the My Account page on the Site or App. From the My Account page, click the Nespresso AutoReplenishs tab and select the order you want to modify or cancel. Then follow the prompts to modify or cancel your selections. You may also modify or cancel your order at one of our boutiques, or by calling us at 1-800-562-1465 or 1-877-964-6299.
You can cancel participation in the Nespresso AutoReplenish service any time by visiting your My Account page, clicking the Nespresso AutoReplenishs tab, and selecting the "Cancel Nespresso AutoReplenish" option. Then follow the prompts to confirm your cancellation. Any existing Nespresso AutoReplenish shipments of which you have been notified will still be executed unless you cancel the individual Nespresso AutoReplenish shipment.
Nespresso USA reserves the right, at any time, to modify or discontinue the Nespresso AutoReplenish Program or the Nespresso AutoReplenish Terms. If we make changes while you have an active Nespresso AutoReplenish order, we will provide you with notice of such changes, such as by sending an email, providing a notice through the Site or App, as applicable, or updating the date at the top of these Nespresso AutoReplenish Terms. You also have the right to stop using our products, services, the Site or App at any time, and you may terminate these Nespresso AutoReplenish Terms by cancelling your participation in Nespresso AutoReplenish in accordance with Sections 8 above.
Limitation of Liability. Without limiting the scope of these Nespresso AutoReplenish Terms, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, will be greater in amount than the purchase price of the products for which damages are claimed. IN NO EVENT WILL Nespresso USA OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE POSSIBILITY OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso USA), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS SITE OR APP, AS APPLICABLE.
Force Majeure. Nespresso USA will make reasonable effort to fulfill its obligations. However, Nespresso USA cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes, or any others that make impracticable the production, transportation, or delivery of products. In the event of delay, Nespresso USA will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.
Applicable Law and Dispute Resolution. These Nespresso AutoReplenish Terms are governed by, and construed and enforced in accordance with, the laws of the State of Delaware, without regard to its law governing conflict of laws. ALL DISPUTES ARISING OUT OF OR IN CONNECTION WITH YOUR PURCHASE AND USE OF Nespresso PRODUCTS WILL BE SETTLED ACCORDING TO THE DISPUTE RESOLUTION PROCEDURE AND OTHER TERMS SET FORTH IN SECTION 17 (“DISPUTE RESOLUTION”) OF THE Nespresso TERMS OF USE.

Effective April 16 2024
Nespresso USA, Inc.

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