Technical Support

Nespresso Club Assistance offers step by step instructions and easy guides to help you make the most of your Nespresso machine and Aeroccino milk frother. Simply choose your model listed below and find everything you need to know about your machine.

Search for your machine

Nespresso Assistance Services

Nespresso Assistance

If you require assistance, contact the Nespresso Club on: 080 734 1111Loan machines exclude milk frothers or milk devices (toll free from any landline) and receive personalised technical diagnosis and support.

If required, the Nespresso Club offers a full-service Assistance Package which includes complimentary pick up and repair of your machine and its return to your address of choice.

  1. Enjoy Next Day Delivery* before 3PM Order *Applies to Seoul and 6 Metropolitan Areas
  2. Nespresso will provide you with a loan machineLoan machines exclude milk frothers or milk devices while yours is being assessed, so you never have to go without your coffee.
  3. The machine will be returned back to the pick-up address and all repairs are covered with a six-month warranty.

Machine registration

You can register your machine through the Nespresso website during the account registration process or by going to your account page and adding your machine registration in "My Personal Information"

Register your machine
Category Machine Name Code User Manual
Original Machine Essenza Mini C30
D30
Inissia C40/D40
U, U Milk C50/D50
C55
Pixie C60
C61/D61
Citiz C110/D110/C120
C112/D112/D122
C113/D113
Citiz Platinum C140/D140
Prodigio, Prodigio and Milk C70/C75
Expert, Expert and Milk C80
C85
Lattissima Standard F316 　
Lattisima Premium F356 　
Lattisima Plus F411/416/F421
Lattisima Touch F511
Lattissima One F111
Creatista Plus J520
Maestria C500
Gran Maestria C520
Vertuo Machine Vertuo Pop GCV2/GDV2
Vertuo Pop+ GCV6
Vertuo Plus GCB2
Vertuo Lattisima GDV5
Vertuo Creatista GCV5
Vertuo Next GCV1
Vertuo GCA1
Aeroccino Aeroccino 4 Aero4
Aeroccino 3 refresh Aero3 refresh
Aeroccino+ Aero +
B2B Professional Machine Zenius ZN 100 　
Gemini CS100
CS220/223
Aguila AG220
AG420
Coffee Machine Group Symptoms of Suspicious Defect Youtube link
Essenza Mini, Inissia, Citiz Facelift, etc.
(Machines with two buttons without a separate power button) 		Coffee extraction amount has changed (instructions on how to reset)
Water keeps dripping (instructions on how to turn off descaling mode)
Pixie, CitiZ, Essenza, etc.
(Machines with separate power button)		 Coffee extraction amount has changed (instructions on how to reset)
Water keeps dripping (instructions on how to turn off descaling mode)
U Coffee extraction amount has changed (instructions on how to reset)
Water keeps dripping (instructions on how to turn off descaling mode)
= What to do when button is flickering (Ristretto, Espresso, Lungo all flickering)
What to do when button is flickering (Lungo → Espresso → Ristretto)
What to do when button is flickering (Ristretto → Espresso → Lungo)
Expert Bluetooth is not pairing Android
Bluetooth is not pairing(iPhone) iPhone
Maintenance button (50 seconds)
Instructions on how to reset the machine
Vertuo Plus What to do when button is flickering (5 types)_Full version
What to do when button is flickering (5 types)_Simple version
Steady flickering of red light
Orange light-on after two times flickering of red light
Red light brightens and dims
Half red and half green light on of coffee button
Green light on after two times flickering of red light when pressing coffee button
All Machines There is a leak in the machine
Lattissima Touch Coffee extraction amount has changed (instructions on how to reset)
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Original The
classic
espresso experience

Original offers an endless array of aromas, to fit all espresso tastes. Short or long, strong or decaffeinated coffees, layered with crema or brimmed with milk foam. Classic in its own way.

Enjoy the essence of an espresso. A timeless experience at the touch of a button.

  • PRESSURE EXTRACTION SYSTEM

  • Creamy AND DENSE CREMA

  • EXCEPTIONAL COFFEE CHOICE

  • ESPRESSO-BASED AND MILK RECIPES

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Vertuo The full
range
of coffee styles

From small cups to large mugs, from hot to cold recipes. It’s a universe of infinite possibilities, tailored to your every taste. Every style, your style.

Explore a wide variety of coffees in various sizes with the new innovative Vertuo.

  • Extraction by centrifusion™

  • Generous and smooth crema

  • EXCEPTIONAL COFFEE QUALITY

  • Innovative coffee system

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