Technical Service

Change of warranty period for Nespresso household coffee machines (coffee machine, Barista)

The warranty period for household machines (coffee machines, Barista) officially imported and sold through the Nespresso business unit of Nestlé Korea will be changed as follows.

Now

Purchased from 23 August 2022

Notice of change in deduction amount for No Trouble Found cases

We’d like to extend our gratitude to our Members who continue to show your support and love to Nespresso. Nespresso Korea will make a deducted amount change in the No Trouble Found cases from 8th March 2021 in South Korea. If it turns out the machine does not need to repair after inspection, the amount deducted from the out of warranty cost shall be increased from KRW 5,000 to KRW 10,000. We have provided our repair services without any increase in repair fees but like most businesses, Nespresso Korea is also impacted by increased input costs of repair services. With all of this in mind, we decided to slightly raise the charge of No Trouble Found cases. so we can keep delivering the exceptional coffee and services our Members know and expect from us. We ask for your kind understanding for this inevitable repair cost increase, and Nespresso Korea is always committed to give our customers the highest quality, sustainable coffee and incomparable experiences.

* Click to check for deduction amount for No Trouble Found cases

Nespresso Professional Repair Service Charge Adjustment

We’d like to extend our gratitude to our Members who continue to show your support and love to Nespresso Professional.
Please kindly be informed of a few changes to the repair charges for Nespresso Professional machines, that will become effective on February 5, 2021.
In the coming days, Nespresso Korea will continue to work harder and deliver better customer services our Members know and expect from us. Please refer to the table below for the adjustment details.

** Click to check for changes to our repair service fee

Notice on Changes to the Nespresso Professional Repair Service Charge

We’d like to extend our gratitude to our Members who continue to show your support and love to Nespresso Professional.
We would like to let you know of a few changes to the repair charges for Nespresso Professional machines that will become effective on July 6, 2020.

We have provided our repair services without any increase of repair fees for the Nespresso Professional line but like most businesses, Nespresso Professional is also impacted by increased input costs of repair services. With all of this in mind, we decided to slightly raise the charge to fix the Nespresso Professional line machines so we can keep delivering the exceptional coffee and services our Members know and expect from us.

We ask for your kind understanding for this inevitable repair cost increase, and Nespresso Professional is always committed to give our customers the highest quality, sustainable coffee and incomparable experiences.

* Click to check for changes to our repair service fee

Repair Cost Increase Guidelines

We’d like to extend our gratitude to our Members who continue to show your support and love to Nespresso.
Nespresso Korea will make a repair cost increase of the Nespresso Vertuo line from 22th February 2020 in South Korea.

We have provided our repair services without any increase of repair fees for the Nespresso Vertuo line but like most businesses, Nespresso Korea is also impacted by increased input costs of repair services. With all of this in mind, we decided to slightly raise the charge to fix the Nespresso Vertuo line machines from 22th February 2020 so we can keep delivering the exceptional coffee and services our Members know and expect from us. We ask for your kind understanding for this inevitable repair cost increase, and Nespresso Korea is always committed to give our customers the highest quality, sustainable coffee and incomparable experiences.

* Click to check for changes to our repair service fee