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Frequently asked questions
For technical problems or questions regarding your Nespresso Professional machine you can call our customer service daily from 07:00 to 22:00 at xx-xx-xx-xx (local call rates apply for calls within Your Country).
Our coffee specialists will be happy to assist you in diagnosing the problem of your machine. In case the issue cannot be resolved over the phone, we will be happy to take and pass on a technical order.
A technician will contact you within one to two working days to make an appointment for a visit on site.
Here you will find an assistance video for every Nespresso Professional machine.
In addition, our coffee specialists will also be happy to assist you on our service number at xx-xx-xx-xx(call fees apply).
Check the mains plug and fuses. In addition, our coffee specialists will be happy to assist you on our service number at xx-xx-xx-xx (call charges apply).
Capsule is not perforated
If the capsule is not perforated after inserting, please smooth down the edge of the capsule and try it again.Flowmeter error message
If you receive a “flowmeter error message”, please try following options:- Switch the machine off and back on. Make sure that all levers are closed, when you do a cold boot. The levers should stay closed until the cold boot is over.
- or
- Close the brewing unit without inserting a capsule and press the coffee button. Afterwards open the lever.
Water underneath the machine
If there is water underneath the machine, please remove the capsule drawer and check the connection of the tubes, which are located behind the drawer.If these tips don't help you to achieve the desired solution, please call our customer service daily from 07:00 to 22:00 at xx-xx-xx-xx. We will be happy to assist you
