Zenius

Frequently asked questions

• Accordion item 0 of 4What can I do when my machine is not working properly?

  For technical problems or questions related to your Nespresso Professional machine, you can call our customer service at 0800 7777 747 from Monday to Sunday, from 8am to 10pm (free call)

  Our coffee specialists will be happy to help you diagnose your machine problem. If the problem cannot be resolved over the phone, we will forward a technical request.

  A technician will contact you within 1-2 business days to arrange a technical visit.

• Accordion item 1 of 4How do I clean my Nespresso Professional machine?

  Here you will find Assistance Videos for Zenius machine cleaning.

  In addition, our coffee specialists will also be happy to help you on Monday's toll-free number 0800 7777 747 on Sunday, from 8 am to 10 pm.

• Accordion item 2 of 4What can I do when the machine can't be switched on?

  Check all inputs and fuses. If the problem persists, our coffee experts will also be happy to help you on the toll-free number 0800 7777 747 from Monday to Sunday, from 8am to 10pm.

• Accordion item 3 of 4What can I do when my Zenius is not working properly?

  Capsules fall through
  If the capsule falls through or is not perforated after inserting, please smooth down the edge of the capsule and try it again.

  Machine does not start
  If the machine does not turn on, check that the main cable is connected to the machine. Also check the cable under the machine.

  If these tips don't help solve the problem, call customer service at 0800 7777 747 (free call, Monday to Sunday, 8am to 10pm).