Thank you for your review, Swang. We understand your chalice collects water and you’ve experienced mold forming in areas of your machine. As part of your machine maintenance, we recommend flushing water through your machine without a capsule using the first-time use steps, at least once a week. This helps flush away any coffee granule buildup from the head of your machine. We also recommend releasing the used capsule into the used capsule chamber immediately after your capsule is brewed, use a damp sponge to wipe away any coffee residue from the rim and chalice, and empty the used capsule container a few times a week. We’re pleased to see you received assistance from one of our machine experts. If issues persist with water or coffee accumulating in the capsule chalice, please call our toll-free number 800-562-1465 to troubleshoot your machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Thank you.

We appreciate your feedback regarding the functionality of our machine. While we are glad to hear that you enjoy the quality of the coffee it produces, we apologise if the operation of the machine has not met your expectations. We understand that you found our previous Vertuo machine to be more user-friendly and efficient in comparison to the current one and we apologise for any inconvenience or frustration this may have caused you. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our products. If there are specific aspects of the machine's functionality that you would like to discuss or if there are any troubleshooting steps we can provide, please reach out to our customer support team via our toll-free number 1800 623 033. We are here to assist you and ensure that you have a positive experience with our products. ☕

Thank you for sharing your impressions with us, David. We apologize for the inconvenience incurred. We understand you’ve observed negative feedback about the Vertuo Next, and wish to assure you that we strive to remedy any situation brought to our attention, as we aim to provide the highest quality coffee experience with every cup of Nespresso our customers brew. For further assistance, we invite you to contact us via our toll-free number, 1.855.325.5781. Our dedicated teams will be pleased to look into solutions with you!

We apologise for the disappointment and frustration you have experienced with your Vertuo Next machine. We take your feedback seriously and we apologise if the current model does not meet the high standards you have come to expect from Nespresso. We strive to provide products that are both durable and functional, and we apologise if that has not been the case for you. We assure you that we are committed to maintaining the high standards that Nespresso is known for, and we continuously strive to improve our products and provide the best possible coffee experience for our valued customers. If you have any further feedback or suggestions, we would be more than happy to hear them. Please feel free to reach out to our customer service team via our toll-free number 1800 623 033, and we will do our best to address your concerns. ☕

Thank you for sharing your feedback with us, J. While we're glad to hear you're enjoying the coffee, we're sorry to learn about the trouble you've experienced with the water tank. We aim to offer the best coffee experience possible with our product, and we'll gladly take not of your comments for further review. For any technical assistance with your machine, we invite you to call our toll-free number, 1.855.325.5781, and our machine specialists will gladly help you. Cheers!

Thank you for your review.  We are happy to learn you love your Vertuo Pop+ Deluxe purchase.  We appreciate your suggestion about adding additional accessibility improvements. We share your passion for making our products accessible to all our consumers. We have documented your suggestions to your account and forwarded them to the appropriate teams for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor to share any additional feedback.  For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.

Thanks for your inquiry. We understand you’d like to know if the Limited-Edition Pantone Vertuo Pop+ machine will be restocked for purchase. We have not been advised of any additional stock of this limited-edition machine returning for retail. It was available while supplies lasted. We recommend checking your local Nespresso Boutique or authorized retailer for any available stock of the Limited-Edition Pantone Vertuo Pop+ machine. You may always create a Nespresso account from our website or Nespresso app and opt in to receive our emailed promotional offers or receive them via SMS Text, to be kept informed. Thank you.