Thank you for your review. We understand you do not believe your Vertuo Pop Plus machine has Bluetooth technology. The Vertuo Pop Plus indeed has Bluetooth technology. When you login to our Nespresso app and pair your machine to the app, this is how your machine receives software updates via Bluetooth. If you’d like assistance pairing your machine, please call our toll-free number 800-562-1465 to speak with a Machine Expert, who will gladly assist you with these steps. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your Vertuo Pop Plus machine soon.

Thank you for your review. We’re dismayed to learn that your Vertuo Pop+ machine is having issues brewing capsules after receiving error messages. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.

We’re sorry to hear that your Vertuo Next is having difficulties, Traci, and we apologize for the inconvenience. As a Nespresso Club member, you have lifetime troubleshooting support. We’re here to provide a solution so you can continue enjoying your coffee! Please contact us at our toll-free number, 1.855.325.5781, to speak with our machine specialists. We appreciate your time and patience! ☕

Thank you so much for your wonderful feedback, Sam! We're thrilled to learn your satisfaction with your new Vertuo Next machine. We also appreciate your feedback regarding these added maintenance functionalities for ease of use, and will gladly forward the latter to our team to review for future product development. We wish you many more exceptional coffee moments at home! ☕

Thank you for your review and honest feedback, Wendy.  We are disappointed to learn that the Vertuo Pop+ did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused.  We are happy to learn that you contacted and received assistance from our Machine Experts to facilitate a return so you could purchase a different model.  Please get in touch with us at 1-800-562-1465 if you need any further support or assistance with your new Nespresso machine.   For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.

Thank you for your review, Erin. We're sorry you and your parents are disappointed with the design of your Vertuo Pop and quality of your coffee. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. As each blend brews according to its own unique parameters, there is no way to adjust the amount of crema that forms, however the volume will subside. We recommend folding the crema into your cup to ensure consistency in flavor and temperature. For any machine issues you're experiencing, please call 24/7 for assistance, 800.562.1465.

Thank you for your review, Anna. We are sorry to learn that the Vertuo Pop+ did not meet your expectations. We have now documented your feedback regarding this machine, and forwarded it on to the appropriate teams here for review. This machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. If you are within the 30 day return policy, we invite you to reach out and arrange a return via our toll-free number at 877-964-6290. We would also be happy to assist by reviewing any machine issues. We hope to hear from you soon, so that we may provide further assistance.

Hi, thank you for your review. We understand that the Vertuo Pop Plus does not meet your expectations as the Pixie did. We’d like to note that they are different technologies and uses different brewing methods. While the Pixie uses a pressure method to brew, the Vertuo Pop Plus uses a rotation brew method, reading a barcode to dispense the coffee/espresso. If the Espresso (1.35 ounce) pour for the Vertuo Pop Plus is too short, you may program your machine to brew the capsule at a larger pour, or brew two capsules to get your desired pour, or you can brew one capsule twice (known as a top off). We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!

We’re sorry your Vertuo Next machine is experiencing difficulties, Arley, and we apologize for the inconvenience caused. As a valued member of the Nespresso Club, be sure you benefit from lifetime troubleshooting at no cost. We invite you to call our toll-free number 1.855.325.5781 to speak with a machine specialist and look into your device's unresponsiveness. We’re confident we’ll be able to provide a solution, so you can resume your coffee routine. Thank you for your time and patience!

Thank you for sharing your impressions with us, Bill. We’re sorry your Vertuo Next machine is experiencing difficulties and we apologize for the inconvenience caused. As a valued member of the Nespresso Club, be sure you benefit from lifetime troubleshooting at no cost. We invite you to call our toll-free number 1.855.325.5781 to speak with a machine specialist to look into the situation at hand. We’re confident we’ll be able to provide a solution, so you can continue enjoying your coffee. Thank you for your time and patience!

Thank you for your honest review and feedback. Should you need machine support, please do not hesitate to contact us at our toll-free number, 1-800-562-1465. We are available 24 hours a day, 7 days a week.