It is a Subscription service of Nespresso capsules with free machine. You can choose from the 3 plans that most suit you and use credits to buy your favorite coffees every month with free shipping. Your contract will be for 12 months, with a monthly charge on your credit card in the amount corresponding to the chosen plan. A credit of this same amount will be made available each month in your Nespresso account, so that you can purchase the Nespresso capsules and/or accessories you wish on our website www.Nespresso.com, App mobile, by phone 0800 7777 737 or in one of our Boutiques.

The monthly fee will be paid exclusively via credit card, except for prepaid and virtual cards. Subsequent monthly payments will be paid on the same day of the month in which the Subscription Plan was contracted or on the next business day. The change of the credit card or the date of payment of the monthly payment can be made in the section My Account in My Subscriptions or calling on 0800 7777 737. Thus, in case of loss, theft, expiration or other reasons in which it is necessary to change the credit card linked to the subscription you can update the data on our website or telephone contact with the Nespresso Club promptly.

The first credit will be released upon receipt of the Invoice of your machine in your email. For the subsequent months, your credit will automatically be made available every month, after payment of the monthly fee, to your Nespresso account. You can check and use your credits by accessing your online account at www.Nespresso.com by calling to Nespresso or by visiting a Boutique.

Yes, you can use your credit whenever you want because it is cumulative. You do not have to use your credit every month and you can use it in part that will continue to accrue. The credits available will be valid for up to 1 year, after the end of your 12-month contract.

Yes, the machine is yours from the first day of your signature or delivery of the machine, whichever comes first. We emphasize that all Nespresso machines are guaranteed for 1 year, that is, if your machine is atypical during this period, we offer free technical support services, which include: - withdrawal and return of the machine at the chosen address - repair / replacement of parts - complete hygiene - extra repair guarantee valid for 6 months.

You have the right to return any merchandise that does not meet your expectations within 7 days of receipt of the order. Nespresso will accept returns of goods only if they are in their original working condition and packaging. The customer who opts for the cancellation of the Nespresso Subscription, within a period of 07 days, must return the machine received and, if there is still any order in the delivery process, must also be returned. The customer should contact us using following number 0800 7777 737, to arrange the collection of the product (s) mentioned. The request for cancellation and refund of the amount will be approved upon receipt of the product (s) purchased at our distribution center. For purchases with a credit card, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice, at one time, regardless of the number of parcels used in the purchase. The reimbursement term depends on the card administrator.

The minimum duration of your plan is 12 months. However, if you wish to cancel before the end of the contract, and after the 7-day deadline, you can cancel the site under the option My Account, My Subscriptions or calling on 0800 7777 737. Even canceling your plan , the machine will still be yours, as a cancellation fee will be applied to be paid corresponding to the plan you have chosen: for the Compact Plan the cancellation fee will be R$ 316 for the Barista Plan the cancellation fee will be R$ 599 and R$ 799 for the Connected Plan. The remaining credits will remain available for 1 year in your registration for you to use to purchase products after the cancellation date, however, you will not be entitled to a refund of any previously paid monthly fees.

You will be eligible for free shipping during your 12 month contract and / or renewing your Subscription. Once your contract expires, or in the event of a prior cancellation on your part, you will need to purchase at least 150 Capsules to have the free shipping benefit.

Your subscription plan has a 12-month contract, and at the end of this period, for your convenience, the plan will be renewed automatically, month by month. To avoid automatic renewal, if you do not want to continue with your plan after the 12-month period, you can cancel at any time, without any charge. You will be notified when your plan is due, if you wish to stop, you can cancel your account at www.Nespresso.com or contacting Nespresso on 0800 7777737. Your remaining credits will remain available for 1 year after period of 12 months.

No. The Nespresso Subscription plans are pre-established, ie there is no possibility of changing the machines of each plan, and it is not possible to perform the Signature without a linked machine.