Did you receive a 'not home notification' from the carrier, even though you were at home? In that case, the carrier will make another delivery attempt the next day or will take your parcel to a pick-up point near you.

Does the track & trace indicate that your parcel has been delivered without having received the parcel? Contact us via Live Chat or the toll-free number 0800 022 23 20. Keep track & trace code and the order number at hand. With this information we can help you quickly.

For other situations, check the frequently asked questions with the carrier of your parcel:

• DHL
• PostNL
• Trunkrs

Depending on the carrier that delivers your parcel, another delivery attempt will be made, your order will either be delivered to the neighbors or your package will go to a pick-up point if you are not at home at the time of delivery. Consult the track & trace link you received from the carrier to see what applies to your delivery or check out the frequently asked questions:

• DHL
• PostNL
• Trunkrs

We are sorry to hear that your product or parcel is incorrectly packed or damaged. We want to solve this for you as quickly and effectively as possible. Contact one of our coffee specialists via Live Chat or the toll-free number 0800 022 23 20. Keep the packaging of the product(s) and the product(s) at hand. With the help of the product and/or shipping details, we can help you quickly.

Did you order a wrong product or are you dissatisfied with an ordered product?

Return the product to your nearest Nespresso Boutiques within 14 days of receipt or return the product through post delivery within 14 days of receipt. Instructions for returns can be found here. Click here for more legal information.