How can I view my membership status and accrued coffee capsule purchases?

You can view your membership status, your accrued coffee purchases and the benefits available to you any time by logging in to your Nespresso account on this website or on the Nespresso App. Once logged in, head to your ‘My Account’ section and to ‘My Member Status’.

How can I use my benefits?

You can redeem any of the benefits available to you by logging into your Nespresso account online or on the App, or by providing your membership number in Nespresso Boutiques or our Customer Care Centre 0800 234 579.

How often will I receive ‘exclusive promotions’ as part of the Nespresso Club?

From time to time we will offer exclusive promotions only available to Nespresso Club members – these are subject to seasonality and may change in timing and frequency.

I am a Coffee Plus/Machine Plus member, how does this work with Nespresso Club status and benefits?

The conditions for Club status eligibility are applicable to Coffee Plus/Machine Plus members so they can enjoy all the Club benefits with no exclusions. This means all coffee capsules purchased as part of your Coffee Plus/Machine Plus plan are tracked with your Nespresso Club membership.

I received free capsules as part of my coffee order, do these free capsules count towards my capsule threshold?

No, only paid capsules purchased through your Nespresso account count towards your coffee consumption calculation.

I returned capsules to Nespresso; will these be deducted from my capsule threshold?

Yes, any returned capsules will be deducted from your capsule consumption calculation.

Your Member Benefits | Nespresso New Zealand

Q: What is the Nespresso Club?

Nespresso Club is a new Nespresso loyalty program that rewards Nespresso Members when they purchase coffee. An active member is anyone who has a registered Nespresso account and has purchased coffee with Nespresso within the last 12 months. By tracking annual coffee consumption, Members can move up through the membership tiers, starting at the Club Member level and working their way up to the Ambassador level, our most exclusive tier. Ambassadors must purchase 800 capsules or more each year to gain access to additional benefits exclusive to them.

Q: How are my coffee purchases tracked?

When you make a coffee capsule purchase through your Nespresso account (either from a Nespresso Boutique, the Nespresso customer care centre, or logged in on Nespresso.com or the Mobile App), your coffee purchase will automatically be tracked. Coffee consumption is tracked annually, which means your coffee purchases accumulate from the date of your first coffee order , for the 12 months following that first coffee order. For example, if you made your first coffee purchase on 1 March this year, your coffee consumption will accumulate from that date until the last day of February the following year.

Introducing our new Nespresso Club

Members unlock exclusive rewards.

Join now

Join our community of coffee lovers

Our new Nespresso Club is designed to recognise and reward your love for our coffee through exclusive benefits and experiences. Every coffee purchase you make with us contributes to your Club membership status.

Immerse yourself in a world of exceptional coffee, enjoying benefits at two levels: Club Member and Ambassador, our most exclusive level.

Sign up & buy coffee to start enjoying the benefits.

How it works

Join the new Nespresso Club

Register or log in to your Nespresso account and check if you need to make a coffee order to activate your club membership and rewards.

Maintain your Membership Status

Simply make a coffee purchase at least once a year. To elevate your status to Ambassador, purchase at least 800 capsules every 12 months.

Enjoy your Benefits

Take advantage of the exclusive benefits tailored to your membership level.

Benefits for all Club Members

Available to:
Club Members who have purchased 1-799 coffee capsules in the last 12 months
Ambassadors who have purchased 800+ coffee capsules in the last 12 months

Exclusive offers

Enjoy Nespresso Club exclusive offers*

Learn more

Anniversary reward

Celebrate your Nespresso anniversary with a reward* (with your next coffee order)

Learn more

Free Delivery

Free standard delivery with a spend of $100 or more, all year round*

Learn more

Exclusive competitions

Enjoy Nespresso Club-exclusive competitions*

Learn more

Exclusive benefits for Ambassadors

Ambassadors who have purchased 800+ coffee capsules in the last 12 months enjoy the following benefits, in addition to Club Member benefits:

Welcome gift

Enjoy a one-time complimentary sleeve of coffee on us when you upgrade to Ambassador status* (with your next coffee order)

Learn more

Accessories saving

Enjoy 15% off selected Nespresso Accessories, all year round*

Learn more

Machine saving

30% off selected Machines* (1 redemption in 2025)

Learn more

Exclusive events

Access to exclusive events & premium masterclasses*

Learn more

Exclusive pre-sales

Early access to select Nespresso launches*

Learn more

Free Delivery

Free standard delivery with any order, all year round*

Learn more

Frequently asked questions

Nespresso Club is a new Nespresso loyalty program that rewards Nespresso Members when they purchase coffee. An active member is anyone who has a registered Nespresso account and has purchased coffee with Nespresso within the last 12 months.

By tracking annual coffee consumption, Members can move up through the membership tiers, starting at the Club Member level and working their way up to the Ambassador level, our most exclusive tier. Ambassadors must purchase 800 capsules or more each year to gain access to additional benefits exclusive to them.

Simply register for a new Nespresso account, or log into your existing Nespresso account and make your first coffee purchase if you haven’t made one in the last 12 months. You must also make at least one coffee purchase each year to maintain your membership in the Nespresso Club.

To achieve Ambassador status, you must purchase at least 800 capsules or more annually.

Coffee purchases may be made through your Nespresso account either in Nespresso Boutiques, Nespresso.com, Nespresso App or by calling our Customer Care Centre 0800 234 579.

When you make a coffee capsule purchase through your Nespresso account (either from a Nespresso Boutique, the Nespresso customer care centre, or logged in on Nespresso.com or the Mobile App), your coffee purchase will automatically be tracked.

Coffee consumption is tracked annually, which means your coffee purchases accumulate from the date of your first coffee order, for the 12 months following that first coffee order.

For example, if you made your first coffee purchase on 1 March this year, your coffee consumption will accumulate from that date until the last day of February the following year.

If you are at Nespresso Club Member level, you must purchase at least 1 coffee capsule every 12 months to remain an active member. If you do not purchase at least 1 coffee purchase in any given year, your Nespresso Club membership will automatically deactivate at the end of your membership year.

If you are at Ambassador Level, you must purchase at least 800 coffee capsules every 12 months. If you purchase less than 800 coffee capsules in any given year, you will automatically drop to Nespresso Club Member level at the end of your membership year.

It is important that you keep track of your annual capsule consumption by checking your Nespresso account. You can do so by visiting the “My Account” section on the Nespresso website or App, with a Coffee Specialist in a Nespresso Boutique or by calling our Customer Care Centre 0800 234 579.

To remain a Nespresso Club member, you must maintain ‘active’ status by purchasing coffee within the last 12 months. If you have not made a coffee purchase in the last 12 months, you can activate your Nespresso Club membership by logging onto your Nespresso account and making a coffee purchase. To check if you have made any coffee purchases in the last 12 months, log onto your Nespresso account on the website Nespresso.com or App and head to your ‘My Account’ section.

No, you do not need to be opted-in to marketing communications to receive the promotional benefits available to you with your Club membership. The benefits available to you will be published on our website and viewable if you are logged in. However, we encourage you to opt-in to marketing so you don’t miss out on receiving notifications about these benefits, including exclusive competitions and promotions which we run from time to time.

Yes, any member may cancel their membership at any time by contacting the Customer Care Centre 1800 623 033. When a Club member cancels their membership, they will no longer have access to associated Club rewards and benefits. However, when you cancel your membership, your Nespresso account will remain active.

If you wish for us to delete your Nespresso account and all details associated with that account, please let us know when talking to us.

Terms & Conditions

Exclusive offers

Club Members and Ambassadors will get access to unique offers exclusive to their tier, and sometimes personalised to you, throughout the year. For more information about personalisation and the data we collect, please head to our Privacy Policy: Terms of Use & Privacy Policy | Nespresso New Zealand

Free Delivery

Club Members will receive free standard delivery when you login and spend $100 or more in a single transaction.

Ambassador members will receive free standard delivery with all orders when you login and make any purchase (no minimum order value required).

Not valid in conjunction with any other offer (unless otherwise specified). For more information on delivery, visit https://www.nespresso.com/nz/en/delivery-and-shipping-information.

Anniversary rewards

Club Members and Ambassador tier customers will receive a $10 saving on an eligible coffee capsule order on each anniversary of their membership. Your membership anniversary is that calendar month you sign up for a membership and make your first coffee purchase. For example, if you join the Nespresso Club in March (based on registering a Nespresso account and making your first coffee purchase), your anniversary month will be March. This means your first reward will be available to you the following 12 months from that date, and every March thereafter. To redeem your $10 anniversary reward, simply purchase any coffee capsules through your membership account during your anniversary month. Minimum order spend must be more than the reward amount and can only be redeemed in a single transaction. Reward cannot be transferred or exchanged for cash. Not valid in conjunction with any other offer (unless otherwise specified).

Exclusive competitions

Club Members and Ambassadors will get access to competitions throughout the year exclusive to their membership tier, and sometimes personalised to you. For more information about personalisation and the data we collect, please head to our Privacy Policy Terms of Use & Privacy Policy | Nespresso New Zealand

Free Delivery

15% off Accessories

NZ Ambassador members will benefit from a 15% discount saving when they buy select accessories through their membership account. Participating accessories include Les Collections (accessories), Aeroccino Milk Frothers, Spare Parts and Food & Bites. Excludes barista milk frother, NZ Post recycling bag and Doorstep collection recycling bag. Offer can be redeemed multiple times in separate transactions. All accessories are subject to availability and may vary between channels. Not valid in conjunction with any other offer (unless otherwise specified).

30% off Machines

Ambassador members will benefit from a 30% saving when you buy a participating Nespresso coffee machine through your membership account. This offer is available when purchased directly from Nespresso, and excludes machine subscription plans, machine starter kit and barista milk frother. Offer is available for 1 machine per membership each year. If an order of 2 or more machines is placed for Original-only machines or Vertuo-only machines the saving will apply to the most expensive machine. If an order of 2 or more machines is placed for a combination of Original and Vertuo machines the saving will apply to the most expensive Original machine. All machines and models are subject to availability and may vary between channels. Not valid in conjunction with any other offer (unless otherwise specified). Offer available until 31 December 2025.

Welcome gift

Ambassador members will receive a complimentary pre-selected sleeve of coffee upon achieving Ambassador status. You will receive your complimentary sleeve of coffee when you place your first order after reaching Ambassador status. Max claim one per person during your membership life. Your complimentary sleeve of coffee cannot be transferred or exchanged for cash.

Premium masterclasses

Ambassador members will be invited to exclusive events and Masterclasses. Details of which will be shared with qualifying customers throughout the year.

Exclusive events

Ambassador members will be invited to exclusive events and Masterclasses. Details of which will be shared with qualifying customers throughout the year.

Exclusive pre-sales

Ambassador members will be invited to exclusive pre-sales. Details of which will be shared with qualifying customers throughout the year.

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Join our community of coffee lovers

How it works

Benefits for all Club Members

Available to:
Club Members who have purchased 1-799 coffee capsules in the last 12 months
Ambassadors who have purchased 800+ coffee capsules in the last 12 months

Exclusive benefits for Ambassadors

Ambassadors who have purchased 800+ coffee capsules in the last 12 months enjoy the following benefits, in addition to Club Member benefits:

Frequently asked questions

Exclusive offers

Free Delivery

Anniversary rewards

Exclusive competitions

Free Delivery

15% off Accessories

30% off Machines

Welcome gift

Premium masterclasses

Exclusive events

Exclusive pre-sales

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