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Your are on the navigation menuYou can open a sub-menu if it exists with the button located after the link.Legal Notice
1. Acceptance and Modification of the Terms of Use.
1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso SA, Which includes Nespresso ’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.
2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
Nestlé Nespresso S.A.
8/2014
© 2003 Nestlé Nespresso S.A. All rights reserved.
1. Acceptance and Modification of the Terms of Use.
1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso SA, Which includes Nespresso ’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.
2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
Nestlé Nespresso S.A.
8/2014
© 2003 Nestlé Nespresso S.A. All rights reserved.
1. Acceptance and Modification of the Terms of Use.
1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso SA, Which includes Nespresso ’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.
2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
Nestlé Nespresso S.A.
8/2014
© 2003 Nestlé Nespresso S.A. All rights reserved.
1. Acceptance and Modification of the Terms of Use.
1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso SA, Which includes Nespresso ’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.
2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
Nestlé Nespresso S.A.
8/2014
© 2003 Nestlé Nespresso S.A. All rights reserved.
Version: March 2025
Effective: 2018
SCOPE OF THIS NOTICE
Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.
This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, “Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.
This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.
If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).
This Notice provides important information in the following areas:
1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
4. USES MADE OF YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS & CONTACT
1. SOURCES OF PERSONAL DATA
This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:
Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook ("Websites").
Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.
E-mail, text and other electronic messages. Electronic communications between you and Nespresso.
Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).
Nespresso Boutiques. Stores managed by Nespresso.
Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.
Points of Sales. Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.
Data from other sources. Third party social networks (such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.
Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number
Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.
Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.
Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.
Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.
Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.
Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.
Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.
Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.
Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.
Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.
Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.
4. USES MADE OF YOUR PERSONAL DATA
The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.
What We use your Personal Data for:
Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).
Our reasons
Fulfilling contractual obligations
Legal obligations
Our legitimate interests
Our legitimate interests
Improving and developing new products and services
Being more efficient
What We use your Personal Data for:
Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.
Our reasons
With your consent (where required)
Fulfilling contractual obligations
Our legitimate interests
Our legitimate interests
Working out which of our products and services may interest you and telling you about them
Defining types of customers for new products or services
What We use your Personal Data for:
Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.
Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.
Our reasons
With your consent (where required)
Our legitimate interests
Our legitimate interests
Working out which of our products and services may interest you and telling you about them
Defining types of customers for new products or services
What We use your Personal Data for:
Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.
Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security.
Our reasons
Fulfilling contractual obligations
With your consent (where required)
Legal obligations
Our legitimate interests
Our legitimate interests
Improving and developing new products and services
Being more efficient
Protect our assets and staff
What We use your Personal Data for:
Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.
Our reasons
Legal obligations
Our legitimate interests
Our legitimate interests
Compliance with legal obligations
Protect our assets and staff
5. DISCLOSURE OF YOUR PERSONAL DATA
In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisations:
Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).
Credit reporting agencies/debt collectors To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.
Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.
Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).
6. RETENTION OF YOUR PERSONAL DATA
In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.
Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws.
7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.
People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).
Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.
Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.
Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).
8. ACCESS TO YOUR PERSONAL DATA
Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.
These rights can be exercised by contacting Us through the contact form available on www.Nespresso.com/pro/ch or writing to Nespresso Professional, Chaussée de la Guinguette 10, 1800 Vevey, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.
Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.
Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.
Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.
Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.
We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:
Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.
Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.
Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.
Interest Based Advertising. We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements may be tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You may visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you may opt out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You may also stop the collection of precise location data from a mobile device by accessing your device location service settings.
If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.
Interest Based Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements are tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.
10. CHANGES TO OUR NOTICE
If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.
11. DATA CONTROLLERS & CONTACT
To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us through the contact form available on www.Nespresso.com/pro/ch, writing to Nespresso Professional, Chaussée de la Guinguette 10, 1800 Vevey or calling our CRC on 0800 63 77 76 (free number from a fixed telephone line) or + 41 27 617 22 97 from outside of Switzerland.
You can also contact our Data Protection Officer via email at: [X] or post: Data Protection Committee, Chaussée de la Guinguette 10, 100 Vevey.
We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).
Data controllers
Nestlé Nespresso SA (Nestlé Nespresso Ltd)
Chaussée de la Guinguette 10, 1800 Vevey,
Switzerland
Nestlé Treasury International S.A.
7, Rue Nicolas Bové
L - 1253 Luxemburg
Responsible for
All activities
Website/app related payment card operations.
Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.
Nestlé Nespresso S.A. General Terms and Conditions for Nespresso Business Solutions
1. Application of the General Terms and Conditions
Any business relation with Nestlé Nespresso S.A. (“Nespresso”) is subject to these General Terms and Conditions, unless the parties have reached other agreements. Nespresso excludes the application of the customer’s terms and conditions when they differ from these terms and conditions. Verbal agreements must be approved in writing by Nespresso before they can take effect.
Nespresso reserves the right to amend these General Terms and Conditions at any time by publishing a new version of them.
2. Registration
Information requested during the registration process (online or on the phone) must be provided in its entirety and accurately. Any amendments to the information after registration must be made immediately by the customer.
3. Orders
3.1. Orders can be placed using the following methods:
• by phone on: 0800 63 77 76) (free number)
• by WhatsApp message to +41 76 491 11 11
• by post to the following address: NESTLE Nespresso S.A. / Chaussée de la Guinguette 10 / 1800 Vevey
• online at www.Nespresso.com/pro
3.2. Nespresso offers its products subject to stock availability. Nespresso undertakes to inform the customer promptly in the event of stock shortage and to take all reasonable measures to remedy the situation, including offering a replacement if possible, or fully refunding the customer for unavailable products, excluding any other compensation.
3.3. Nespresso reserves the right to refuse orders, place restrictions on quantities ordered, set credit limits or require advance payment for orders, in particular in the case of unpaid invoices, credit risks or the customer's inability to pay.
4. Entering into a contract
4.1. Any order placed by the customer is an offer submitted to Nespresso to purchase the products ordered. The order is based on the prices and other information specified on the date it is placed. Nespresso accepts the customer's offer by shipping the goods which have been ordered.
4.2. Nespresso confirms receipt immediately of orders placed online by sending an email to the customer. This acknowledgement of receipt is not an order confirmation. The order is confirmed in separate correspondence. This will also be sent to the customer by email.
4.3. For all other business relations, the contract is deemed concluded when the parties enter into a valid agreement.
5. Delivery and shipping costs
5.1. Where possible, Nespresso ships the products which have been ordered on the first working day (Monday – Saturday) after receipt of the order. Unless otherwise agreed, delivery is made to the address given by the customer.
5.2. The delivery method and logistics partner are determined by Nespresso and cannot be changed.
5.3. The delivery is free of charge for the recipient.
5.4. The risk of loss or damage to the products is transferred to the customer upon delivery.
5.5. Deliveries are limited to Switzerland and Liechtenstein.
6. Product check
6.1. The customer is required to check the quantity and condition of the products ordered upon delivery. If any products are missing or damaged, the customer must inform Nespresso of this within seven days of receipt of the products (and must keep the invoice and the delivery note).
6.2. In the event of any loss or damage, Nespresso will replace the affected products with products of the same value or reimburse their purchase price.
7. Right of withdrawal and return of products
7.1. The customer has the right to return the received products within 14 days after delivery, without having to justify their decision. To exercise the right of withdrawal, the customer must send a statement clearly indicating their decision to return the ordered products within the aforementioned period to Nespresso Professional:
• by mail to the following address: NESTLE Nespresso S.A. / Chaussée de la Guinguette 10 / 1800 Vevey or
• online at www.Nespresso.com/pro.
7.2. Nespresso will only accept the return of undamaged and unused products in their original condition and packaging with the invoice. Once the products are returned in accordance, Nespresso will refund the purchase price to the customer within 30 days after receipt. The shipping costs for returned products are the responsibility of the customer.
7.3. The right of return does not apply to:
• machines that have been installed by a technician,
• furniture/supplies that have been assembled,
• products packaged in sealed packaging that, for health and hygiene reasons, cannot be returned once this packaging has been removed after delivery.
7.4. Upon receipt of the return request, Nespresso will assess the eligibility based on the criteria mentioned above and will inform the customer, where applicable, of the procedure to follow.
8. Prices
All prices are given in CHF exclusive of VAT. The prices listed in the order documents apply until new documents are issued.
9. Terms of payment
9.1. Invoices must be paid in full within 30 days.
9.2. Payments by credit card are due immediately.
9.3. In the case of late payment, interest will be charged on the balance that is due, and any administrative expenses and court costs will also be charged.
10. Manufacturer's warranty and customer services
10.1. Nespresso products are covered by the manufacturer's warranty in accordance with the provisions featuring on the original packaging.
10.2. This warranty does not cover damage caused by improper use of the product, failure to follow the instructions for use, limescale deposits, improper or inadequate maintenance, normal wear and tear, use with a current or voltage other than that indicated in the product specifications, unauthorised changes to the product, fire, lightning, floods or other external factors. Damage caused by modifications or repairs not carried out by Nespresso is not covered either.
10.3. If a claim needs to be made under the warranty, Nespresso can provide the customer on request with a loan machine for the duration required to carry out the repairs. This machine is provided by Nespresso only on loan and remains the property of Nespresso. It must be returned to Nespresso immediately after the repair or maintenance has been completed.
10.4. For any query or information about your Nespresso Professional machine or how to use it, please contact Nespresso Professional customer services by phone on 0800 63 77 76 (free number).
11. Data protection
11.1. Nespresso does not sell its customers' personal data to third parties and processes it in strict compliance with the applicable legislation and its own privacy policy. For more information about this, visit www.Nespresso.com/pro.
11.2. Under the terms of the current legislation, customers can access and correct their personal data by contacting Nespresso in writing at the address given below.
12. Applicable law
These General Terms and Conditions are subject to Swiss law.
13. Supplier details:
NESTLE Nespresso S.A. / Chaussée de la Guinguette 10 / 1800 Vevey
TEL. 0800 63 77 76 / WhatsApp +41 76 491 11 11
Version March 2015
Social media house rules
To maintain an open and constructive discussion on social media, we follow the house rules outlined below. Any comment, reply or post which breaks these rules may be hidden or removed.
Note that comments posted by visitors don't represent the opinion of Nespresso
1. Keep it clean: no indecent or otherwise inappropriate posts.
2. Play fair: no libelous, defamatory, bullying, harassing, threatening or abusive posts.
3. Stay on-topic: no spam, good luck/chain posts, commercial/promotional posts, nor repeated postings of unconstructive, inflammatory or otherwise objectionable comments/statements.
4. Be original: share video content, links, photographs, and text if you have rights to it; if you don't own it or do not have permission, don't post it.
5. Mind your own business: don't invade other people’s privacy or publicity rights; and don't give out your personal information.
6. Keep it true and legal: no misleading or deceptive posts; no unlawful purpose or activity posts.
7. Introduce yourself: if you are affiliated with Nespresso (employee, agency, incentivised blogger/brand ambassador, etc.) and you are posting a comment about our products, be sure to let everyone know about your affiliation.
Comments, replies or posts that breach these rules may be hidden or removed. Users that persistently break the house rules may be blocked from commenting or posting.
Participation Conditions:
Article 1 – Contest
Nestlé Nespresso S.A. (hereinafter "Nespresso") is organizing a free contest without any purchase obligation, taking place from 1 January 2025 to 31 December 2025 inclusive, during a corporate event called Nespresso Coffee Break.
To participate, customers must fill out a participation form and answer a series of questions as part of the Nespresso Professional Coffee Break contest. This form is accessible via a link received by email in advance of the event, or via a QR code present on a Nespresso stand during a Nespresso Professional Coffee Break. Participation must be recorded 30 minutes before the start of the draw, which will be organised on the day of the Coffee Break. The prizes will be awarded following the draw, at the offices of the company or companies hosting the Coffee Break event.
Article 2 – Participants
The contest is open to any individual over 18 years of age at the time of participation. Participants must be employees of the company or companies hosting the Coffee Break event and must be present at the location of the Coffee Break on the day of the event.
Article 3 – Participation
3.1 By participating in this contest, the participant agrees to these participation conditions in their entirety and without reservation. Each participant may enter the contest only once.
To avoid non-compliant entries, Nespresso may limit participation in the contest through technical means (notably limiting to one entry per IP address or email address). In this case, Nespresso cannot be held responsible for any inability to participate.
3.2 The participant agrees that their personal data will be collected and processed by Nespresso and/or specially mandated partner companies in compliance with Swiss data protection law.
3.3 Nespresso is free to cancel all or part of the contest, particularly in the event of irregularities, whether they occur through electronic means, in the context of participation in the contest, or in determining the winners.
Article 4 – Prizes
Nespresso wishes to thank its customers and introduce them to Nespresso's sustainability actions through a large quiz, the answers to which can be found: i. in a document sent by email at the same time as the contest link; and ii. on site, on a banner during the Coffee Break event.
The prizes at stake: three Nespresso Citiz machines (each valued at Fr. 175.50 excluding VAT). These three prizes will be awarded by drawing lots among all contest participants. All participants will receive a box of amaretti biscuits (valued at Fr. 7.– excluding VAT), subject to stock availability.
4.1 Prizes cannot be converted into cash. Nespresso may at any time decide to replace the prizes with other equivalents.
4.2 Nespresso and its suppliers decline any responsibility in the event of non-award of the prizes for reasons beyond their control. Nespresso will hand over the prizes on site on the day of the event, at the end of the draw. Anyone unable to attend the prize-giving may appoint a trusted third party to collect their prize. Nespresso reserves the right to keep any unclaimed prize on the day of the event and to reallocate it during another Coffee Break at another company.
4.3 The winner is responsible for collecting their prize and assumes all consequences. All costs, taxes, and charges related to winning a prize are the responsibility of the winner.
4.4 Nespresso reserves the right to verify the accuracy of the data during the award of prizes.
4.5 The winner will be drawn on the day of the Coffee Break around 1 PM and will be immediately informed by the Nespresso team present at the Coffee Break. The winner must confirm their acceptance of the prize upon contact; otherwise, the prize will be permanently forfeited, and another winner will be drawn, and so on until a winner has been reached and accepted their prize.
Article 5 – Liability
5.1 Nespresso reserves the right to shorten, extend, modify, or cancel all or part of this contest without notice if circumstances require it. Its liability shall not be engaged in this regard, and no compensation may be claimed from it in this respect.
5.2 Nespresso reminds participants of the characteristics and limitations of the Internet and declines any responsibility for the consequences of participants connecting to this network via partner sites.
5.3 Furthermore, Nespresso cannot be held responsible for material and immaterial damages caused to participants, their computer equipment, and the data stored therein, as well as any consequences that may arise on their personal, professional, or commercial activities.
5.4 Nespresso cannot be held responsible if one or more participants are unable to participate in the contest due to technical defects or issues, particularly related to network congestion.
Nespresso cannot be held responsible for:
- Connection, network, or computer problems that may limit, slow down, or disrupt connections, phones, telephone lines, telephone systems, web traffic, or Internet.
- Technical and mechanical malfunctions
- Hard disk or software malfunctions of any kind
- Other malfunctions
- Errors caused by equipment, programming, human errors, or any other reason
- Damage to the participant's or any other person's computers resulting from participation in the contest
Article 6 - Jurisdiction and Applicable Law
In the event of a dispute regarding the interpretation and application of these participation conditions, an amicable solution will be sought. If no amicable solution is found, the jurisdiction is in Vevey. Swiss law is applicable.
Vevey, January 2025
