Privacy Policy

Effective from: 11.10.2018
Version 3: 13 February 2023

Scope of this notice

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how Personal Data is collected, used and disclosed by the Nespresso entities, as described in the Data Controllers and Contact Section (Section 11) ("Nespresso", "we", "new"). In Romania, Nespresso is a unit/ division without legal personality within Nestlé Romania SRL and all provisions of this “Information” must be read and interpreted accordingly. This Notice also tells you how you can access and update your Personal Data and how you can make certain choices about how your Personal Data is used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, applications, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/ or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:

• SOURCES OF PERSONAL DATA
• PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
• COOKIES/ SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
• USES MADE OF YOUR PERSONAL DATA
• DISCLOSURE OF YOUR PERSONAL DATA
• RETENTION OF PERSONAL DATA
• STORAGE AND/ OR TRANSFER OF YOUR PERSONAL DATA
• ACCESS TO YOUR PERSONAL DATA
• YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
• CHANGES TO OUR NOTICE
• DATA CONTROLLERS & CONTACT

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques and Nespresso points of sales. Stores managed by Nespresso.

Offline registration forms. Printed registration and similar forms that we collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales. Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

Interactions related to advertising. Interactions with our advertising messages (eg, if you interact with one of our advertising messages on a third-party website, we may receive information about such interaction).

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

Telemetry Data. We may collect certain data captured by Nespresso coffee machines that are connected to wifi. Examples include the machine Serial Number, machine alerts or errors, and the type of coffees prepared by consumers, with the respective date and time.

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below:

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/ email address, screen name, password in unrecoverable form, and/ or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/ zip code), favorite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/ mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/ communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is collected using third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content, and posts or private messages you can leave on Nespresso social media pages. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

E-mail. We analyse your interactions with our content (e.g. click through, opening of e-mail) to provide you with personalized information based on your interests and preferences.

Sensitive personal data. We do not seek to collect or otherwise process sensitive personal data in the normal course of our business. Where it becomes necessary to process your sensitive personal data for any reason, we will rely on your express consent for any processing that is voluntary (eg for marketing purposes). Where we process sensitive personal data for other purposes, we rely on the following legal grounds: (i) crime detection and prevention (including fraud prevention); and (ii) compliance with applicable law (eg, compliance with our diversity reporting requirements; we will seek your consent for this purpose and refusal to provide us with this data may result in us being unable to respond to your request.

Children's personal data. We do not knowingly solicit or collect personal data from children under the age of 16. If we discover that we have inadvertently collected personal data from a child under the age of 16, we will promptly delete the personal data personal data of the respective child from our records.

3. COOKIES/ SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose.

Please note that not all of the uses below will be relevant to every individual.

What we use your Personal Data for	Our reasons	Our legitimate interests
Customer service We use your Personal Data for the purposes of improving customer services, including to answer your questions. This usually involves the use of certain personal contact information and information about why you are making the request (for example, order status, technical issues, product questions/ complaints submitted through our communication channels or social media, general questions etc.).	Fulfilling contractual obligations. Legal obligations. Our legitimate interests.	Improving and developing new products and services. Being more efficient.
Contests, marketing and other promotions With your consent, we use your personal data to provide you with information about goods or services (eg marketing communications or campaigns, promotions). This may be done through means such as email, advertisements, SMS, telephone calls and mailings, to the extent permitted by applicable law. Some of our campaigns and promotions are carried out on the websites and/ or social networks of third parties. This use of personal data is voluntary, which means that you can object (or withdraw consent) to the processing of personal data for these purposes. For detailed information on how you can change your marketing communications preferences, please read Sections 8 and 9 below. For more information about our contests and other promotions, see the official rules or details displayed for each contest/ promotion.	With your consent (where required) Legal obligations Our legitimate interests	Working out which of our products and services may interest you and telling you about them Defining types of customers for new products or services
Third-Party Social Networks We use your personal data when you interact with social media features, such as the "Like" function, to provide you with advertisements and to communicate with you on social media. You can learn more about how these features work, the profile data we collect about you, and how you can change your settings by reading the respective social network's privacy notices. We use your personal data to tailor and deliver communications to you, including through social media, based on your interests and your interactions with our products and services. Your personal data may be shared with other parties, such as our partners/ service providers (eg Facebook, Google), for the purpose of communicating advertising messages.	With your consent (where required) Our legitimate interests	Working out which of our products and services may interest you and telling you about them Defining types of customers for new products or services
Personalisation (offline and online) With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/ email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.	With your consent (where required) Our legitimate interests
In case you are an unregistered or an unauthenticated user, we will save information about your shopping bag, your email address and provided identification data, to enhance the purchase of the products in which you have expressed an interest. In case you are an unregistered or an unauthenticated user, we will save information about your shopping bag, your email address and provided identification data, to enhance the purchase of the products in which you have expressed an interest. Please see the SaleCycle Service Privacy Notice for more details regarding the cookies used by SaleCycle on Nespresso website.	With your consent (where required) Our legitimate interests	Determining the products and services that may interest you and informing you.
We use your personal data for the purposes of improving the services addressed to you. This usually involves tracking the products viewed by you on our website during several visits.	To understand the types of products that interest you in order to display and recommend your relevant ones, in order to improve your shopping experience on our website.	Determining the products and services that may interest you and informing you.
Order fulfillment We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information. Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security. We may also use your personal data for the purpose of documenting the fulfillment of Nestlé staff's service obligations in accordance with Nestlé Group policy (for example, recording in our systems the expenses incurred by Nestlé staff in business meetings organized by us with external partners/potential partners).	Fulfilling contractual obligations With your consent (where required) Legal obligations Our legitimate interests	Improving and developing new products and services Being more efficient Protect our assets and staff
Legal reasons or mergers/acquisitions If Nespresso or the company's assets are acquired/merged with another company, including as a result of bankruptcy, we will share your personal data with any of our legal successors. We will also disclose personal data to third parties (i) if required by applicable law, (ii) in response to legal action, (iii) in response to a request from a competent government agency, (iv) to protect our rights , privacy, security or property, or the public, or (v) to enforce the terms of any contract or terms on our website.	Legal obligations Our legitimate interests	Compliance with legal obligations Protecting our assets and personnel
Safety, security and protection We ensure the guarding and protection of goods and people within our premises, by implementing a video surveillance system (CCTV) and by means of visitor registers.	Legal obligations Our legitimate interests	Compliance with legal obligations Protecting our assets and personnel

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/ Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/ debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

For example, we may share with Meta Platforms Ireland Limited (“Meta”) certain data about the actions you take on our Websites, such as your visits to our Websites, your interactions on our Websites , the use of Facebook Connect and information collected through cookies or similar technologies, including the Facebook pixel. This allows us to measure the effectiveness of our ads, improve our marketing practices, and help us deliver more relevant ads to you and people like you (including on social media like Facebook). For this processing of personal data, Nestlé and Meta have the status of associated operators. Specifically for this processing, Nestlé and Facebook are subject to this Agreement (https://www.facebook.com/legal/controller_addendum) which determines the responsibilities of each party regarding the joint processing of personal data. Under this Agreement, we are required to provide you with this information, but you must contact Meta if you wish to exercise your specific data processing and data protection rights guaranteed by applicable law. More information, including how Meta allows you to exercise these rights and the subsequent processing of your personal data by Meta as an independent data controller, can be found in Meta's Data Processing Policy, which is accessible at https://www.facebook.com/about/privacy.

Third party recipients using Personal Data for legal reasons or due to merger/ acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

Nespresso takes all necessary measures to ensure that your personal data is processed only for the minimum period necessary for the purposes set out in this Notice. The criteria for determining the retention period of your personal data are:

a) Nestlé will keep copies of your personal data in an identifiable form only for as long as:
i. maintain an ongoing relationship with you (for example, where you are on our mailing list and have not unsubscribed);
ii. your personal data is necessary in relation to the purposes set out in this Notice and we have a valid legal basis;

b) the duration of: (i) any applicable limitation period (ie any period during which a person could bring legal action against us) and (ii) a further 6 (six) months after the end of the applicable limitation period (such that to be able to identify any personal data of a person who may make a complaint at the end of the applicable term);

and

c) in addition, if relevant legal action is brought, we may continue to process your personal data for such additional time as is necessary in relation to that claim/ action.

During the periods referred to in points b) (i) and b) (ii) above, we will restrict the processing of your personal data to the activity of keeping or maintaining the security of such data, unless the data needs to be reviewed in connection with any claim or any other obligation under applicable law.

After the periods specified in points a), b) and c) above, to the extent applicable, we will proceed to: (i) delete or permanently destroy the relevant personal data or (ii) anonymize the personal data personally relevant.

7. DISCLOSURE, STORAGE AND/ OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/ apps.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/ email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/ app.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/ transmitted to, and/ or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/ Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/ or (ii) will rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending us an e-mail to DataProtection@ro.nestle.com and Nespresso.Romania@Nespresso.com or writing to us at S.C. Nestlé Romania SRL - Nespresso Division, George Constantinescu St. 3A, 7th floor, District 2 Bucharest, Romania, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than yourself, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. Applicable laws may also permit us to retain some of your Personal Data to satisfy our business needs. Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/ email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account.

If you want to delete your account created on the Nespresso website/ app, please contact us (see Section 11). After we receive your request, we will take all steps to delete your account. Due to Nespresso's internal policies and technological constraints, we inform you that your account will be deleted within a maximum of 30 days. Please note that deleting your account is permanent and the loss of data is irreversible.

We hope we can respond to your requests about how we process personal data. However, if you have unresolved complaints, you have the right to address the competent authorities in the field of data protection, namely the National Supervisory Authority for Personal Data (ANSPDCP), at the address anspdcp@dataprotection.ro or at the address in Bucharest, sector 1, B-dul G-ral. Gheorghe Magheru 28-30, and the right to address you to the competent courts.

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser to refuse all or some cookies/ similar technologies, or to alert you when they are used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. We want to keep you updated with the best offers for products and services that interest you. To do this, we may send you various types of messages (such as emails, SMS, phone calls, mobile notifications, etc.) that contain general and personalized information, offers for similar or complementary products to those you have purchased, promotions, and other commercial communications, such as market surveys and opinion research.
Additionally, we can display personalized recommendations on our website and in the Nespresso app. To provide you with relevant information, we use data about your purchasing behavior (such as purchased products, frequency of purchases, preferred products) to create a profile.
We assure you that we always respect your rights and freedoms, and the processing of data is done in accordance with applicable data protection laws. Decisions made based on this information do not have significant legal effects on you and do not affect you in a similar manner.
You have the right to object at any time to the processing of personal data for direct marketing purposes, including profiling to the extent that it is related to such marketing. If you wish to exercise this right or have any further questions, please contact us.
If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/ apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online). Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/ apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Interest Based Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements are tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

11. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at address S.C. Nestlé Romania SRL - Nespresso Division, George Constantinescu St. 3A, 7th floor, District 2 Bucharest, Romania or email to DataProtection@ro.nestle.com and Nespresso.Romania@Nespresso.com or call our CRC on 0 800 008 300 (toll free number).

You can also contact our Data Protection Officer through email at DataProtection@ro.nestle.com or post mail to Nestlé România S.R.L., 3 George Constantinescu street, entrance A, level 7, district 2, Bucharest.

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

Data controllers	Responsible for
Nestlé Nespresso SA Avenue d’Ouchy 4, 1006 Lausanne, Switzerland	All activities
In addition, all the following Nespresso/ Nestlé entities or ad-hoc in-country partners
Nestlé România S.R.L. Headquarters: 3 George Constantinescu street, entrance A, level 7, district 2, Bucharest Postal code: 020339 Registration number (CUI): 8184502 Fiscal registration number (CIF): RO8184502 Social capital: 132.906.800 RON Nespresso Headquarter, George Constantinescu St. 3A, 7th floor, District 2 Bucharest, Romania Phone: 0 800 008 300 Fax: 0 800 008 400 E-mail: Nespresso.Romania@Nespresso.com and DataProtection@ro.nestle.com	All activities in Romania
Sift Science, Inc.	Detect and prevent fraudulent activity on your account in real time. Information shared with Sift is treated by Sift in accordance with its Privacy Policy, available at https://sift.com/service-privacy.