Frequently asked questions - products, orders, online support

If your device cannot connect to Bluetooth, please follow the steps below:
- Log into your Nespresso account and delete the Vertuo Next device from the devices registered in the account;
- Make a reset to factory settings;
- Make sure that the device is turned on, because after two 2 minutes it stops automatically;
- Go to the Bluetooth section of the device you are using and make sure that the device has been disconnected from the phone;
- Make sure that the device that you use is connected to Wi-Fi, that has Bluetooth enabled and that location is turned on;the application version must also be the latest(if you do not have the most current version, please update it).
Place your phone on your espresso machine and turn on the Nespresso app. Try to connect your device to the app. Please make sure that the device stays on throughout this process.

Reverso is the process of mixing milk with the creaminess of the extracted coffee, in order to spoil the taste buds. How can you go through this process? It will be necessary to add warm or cold milk into your cup for the first time, then extract the coffee on top to enjoy an extraordinary recipe.

Starting 1st of July 2024, for individual accounts you can access your invoices on the "My Orders" section of your account on the Nespresso website, available both in desktop and mobile versions. We are considering to make it available also on the App in the future.

For companies accounts, the invoice is available only on ANAF platform.

Your Nespresso customer number is created when you place your first order via www.nespresso.com or when you have registered via the Customer Service Center on the phone or in our Boutique.

Your customer number can be found on any of our invoices and also can be seen on the last page of the order at the left top corner.

You are advised to provide your personal customer number whenever you contact us. This enables us to provide you with an answer as quickly as possible.

First of all, you can press the button to stop the foaming. Inside the appliance there are two levels for the type of foaming. If this level is exceeded, milk leaks will occur near the lid.